Frequently Asked Questions
We understand that choosing home care can be overwhelming. Below you’ll find answers to the most common questions families ask about The Master’s Touch Home Care and our services.
What Is Home Health Care?
Home health care allows individuals to receive personalized health and supportive services in the comfort and privacy of their own homes. It is designed to help people recover, maintain independence, and improve quality of life while staying close to family and familiar surroundings.
Our caregivers assist with daily living activities, medical support (as prescribed), companionship, and emotional comfort — creating a safe and caring environment that feels like home.
Why Choose Home Health Care?
Home health care is often more comfortable, affordable, and effective than facility-based care. Returning home can speed up recovery, boost morale, and help patients stay emotionally connected to their families.
At The Master’s Touch Home Care, we provide individualized care plans designed to fit each person’s physical, emotional, and spiritual needs. Our caregivers don’t just assist — they bring compassion, respect, and dignity to every visit.
Who Pays for Home Health Care?
Most health insurance companies offer coverage for home health care services. However, not all plans cover the same level of care.
Our staff will verify your coverage before starting services to ensure you understand your options.
We are a Medicaid-approved agency, and Medicaid will pay for these services when eligibility requirements are met.
We also accept private insurance and private pay for flexibility and convenience.
Is Help Available at Night or on Weekends?
Yes! We provide around-the-clock care options to meet the unique needs of every client. Whether you require assistance for a few hours, overnight supervision, or full 24-hour care, our caregivers are available day, night, weekends, and holidays.
Our on-call nurse and after-hours team ensure that support is always one phone call away — because care doesn’t stop after business hours.
How Do I Know if Home Care Is Right for Me or My Loved One?
Home care might be right for you if you or your loved one:
Have difficulty living independently
Were recently discharged from the hospital
Are recovering from surgery or illness
Have a chronic or terminal condition
Experience difficulty breathing, walking, or maintaining balance
Need help with personal care, cooking, or cleaning
Are managing pain or mobility challenges
Feel isolated or need companionship
If any of these apply, The Master’s Touch Home Care can help create a personalized plan that promotes safety, comfort, and well-being at home.
Is Help Available at Night or on Weekends?
Yes! We provide around-the-clock care options to meet the unique needs of every client. Whether you require assistance for a few hours, overnight supervision, or full 24-hour care, our caregivers are available day, night, weekends, and holidays.
Our on-call nurse and after-hours team ensure that support is always one phone call away — because care doesn’t stop after business hours.
How Do I Start Services?
Getting started is simple:
Contact us by phone or through our online form.
Our care coordinator will schedule a free consultation and needs assessment.
We’ll verify your insurance or Medicaid eligibility.
Together, we’ll design a personalized care plan tailored to your goals.
Services can begin as soon as approval is complete — often within 24 to 48 hours.
Can I Choose My Caregiver?
Absolutely. We carefully match caregivers based on each client’s personality, lifestyle, and needs. If for any reason you wish to change your caregiver, we’ll work quickly to find the right fit.
Your comfort and trust are our top priorities.
Do You Offer Free Consultations?
Yes! We offer no-obligation consultations to help you understand your options and determine the right level of care for your situation.
Our care coordinators will answer your questions, verify coverage, and help you every step of the way.
Which Areas Do You Serve?
We proudly serve the following Indiana counties:
Marion, Johnson, Hendricks, Hamilton, Madison, Morgan, and Boone Counties.
Is My Personal Information Confidential?
Yes — absolutely. We are fully HIPAA-compliant and take privacy very seriously. All caregivers are trained on confidentiality and data protection to ensure your personal and medical information is kept safe and secure.
Still Have Questions?
We’d love to speak with you personally. Call us at (317) 864-0161 or fill out our Contact Form and a team member will reach out within 24 hours.